The Publix Customer Satisfaction Survey includes various key questions to measure different aspects of your shopping experience.
Here are the most important aspects covered by the survey:
Main Questions in the Publix Survey
- Store cleanliness: The participants are asked to evaluate their store’s cleanliness when they visit.
- Staff Friendliness: Survey respondents provide feedback about the staff’s friendliness and efficiency.
- Product Accessibility: If you have questions about whether the wanted items are in stock and easily accessible are covered.
- Checkout experience: Checkout experience: Customers rate their experience at the check-out about wait times and the effectiveness of the checkout process.
- Overall satisfaction: Participants are asked to evaluate how they shop in Publix.
- Likelihood of Recommending: The participants gave their likelihood of recommending Publix to their friends and family.
- Open-ended feedback: The survey could contain open-ended questions that allow customers to express their opinions or feedback about their experiences.
These questions aim to gather detailed feedback that Publix can use to enhance its services and customer experience.